For the sake of expediency we utilise various courier companies for the different regions, and the region of the UK mainland that you order from will tend to determine what courier company we utilise to deliver your order to you. When you place your order and it is accepted, we will do our best to make the delivery within the quoted delivery period. If we do not attempt a delivery within the quoted delivery period and you provided a full and correct delivery address, then we may offer a full or partial refund of the delivery charge. If however, the delivery address you provided was incorrect and as a result your order was undelivered, then we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Should nobody be available to accept the delivery, the courier will keep hold of the goods for up to 2 days and you may re-arrange delivery. After this period, we may treat the order as cancelled by you and refund the price of the goods. The delivery charge will not be refunded. Where you have ordered multiple items from us, it is possible that we may send items individually and you receive them on different days.
Processing means: your order has been sent to the warehouse for fulfilment; and would generally be dispatched within 24 hours or for any one of many reasons, at the most, 48 hours.
Shipped means: your order has been fully dispatched. The tracking number is provided in the Order Tracking email – where you can obtain up to date dispatch information.
Missing, Damaged or Incorrect Orders
We do everything we can to ensure your order arrives at your door complete and as described. If you don’t receive your orders when expected, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way you can contact us on 03451166444.
As an online business we do not offer a store to visit or for collection service.